SHIPPING & RETURNS

Shipping Information

ALL SHIPPING IS CALCULATED AND CHARGED SEPARATELY ONCE THE ORDER IS PLACED. WE OFFER SHIPPING TO THE LOWER 48 STATES, BUT DUE TO THE LARGE ASSORTMENT OF LARGE ITEMS, SHIPPING IS QUOTED ON AN ORDER-BY-ORDER BASIS.  CONTACT US FOR SPECIFIC SHIPPING QUOTES OR QUESTIONS.

ALL SHIPPED ORDERS ARE EX WORKS (EXW). THE PURCHASER IS RESPONSIBLE TO PAY THE WHOLE SHIPPING COSTS FROM DOOR TO DOOR. ALL COSTS AND LIABILITIES ARE WITH THE BUYER. “EX WORKS” MEANS THAT THE SELLER (SOA WELDING) HAS DELIVERED THE GOODS TO THE CUSTOMER AS SOON AS THEY ARE LOADED IN THE DELIVERY VEHICLE.

ALL DAMAGES THAT MAY INCURE DURING THE SHIPPING PROCESS ARE THE RESPONSIBILITY OF THE FREIGHT COMPANY AND A DAMAGE CLAIM WILL BE STARTED BY SOA WELDING WHERE NEEDED. SOA WELDING WILL REPAIR AND ASSIST TO THE BEST OF OUR ABILITY WHERE APPLICABLE ON A GOOD WILL STANCE.

NO REFUNDS WILL BE GIVEN FOR DAMAGED GOODS. REPAIRS AND REPLACEMENTS ONLY.

Returns & Exchanges

ALL ITEMS ARE CUSTOM MADE TO ORDER, AND FOR THAT REASON A 25% RESTOCKING FEE WILL BE CHARGED ON ANY RETURNED ITEM OR ORDER. IF THE ITEM(S) ARE RETURNED ‘USED’ OR NOT IN THE ORIGINAL CONDITION, AN ADDITIONAL DEDUCTION WILL BE ASSESSED AND APPLIED TO THE RETURN CREDIT. ALL OF OUR EQUIPMENT IS HEAVY DUTY AND BUILT TO LAST. WE STAND BEHIND OUR PRODUCTS WITH 100% CONFIDENCE, SO IF FOR SOME REASON YOU HAVE AN ISSUE WITH ANY ITEM YOU PURCHASED PLEASE CONTACT US FOR IMMEDIATE RESOLUTION.